Find answers to the most commonly asked questions below. Can't find what you're looking for? Contact our support team.
Once your order is shipped, you'll receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account and visiting the "My Orders" section.
Standard shipping typically takes 5-7 business days. Express shipping delivers within 2-3 business days. Free shipping is available on all orders over $99.
Yes! We ship to over 50 countries worldwide. International shipping typically takes 7-14 business days depending on the destination. Customs duties and taxes may apply and are the responsibility of the buyer.
You can modify or cancel your order within 1 hour of placing it. After that, we begin processing and cannot guarantee changes. Please contact our support team immediately if you need to make changes.
We offer a 30-day return policy for all unused items in their original packaging. Simply initiate a return from your account or contact our support team. Return shipping is free for defective items.
Once we receive your returned item, refunds are processed within 3-5 business days. The refund will be credited to your original payment method. Please allow an additional 2-3 days for your bank to process the refund.
Yes! We offer free exchanges for different sizes or colors. Simply initiate an exchange from your account, and we'll ship the new item as soon as we receive the original. You can also visit our size guide to find your perfect fit.
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. All payments are processed securely with 256-bit SSL encryption.
Absolutely. We use industry-standard SSL encryption and are PCI DSS compliant. We never store your full credit card details on our servers. All transactions are processed through trusted and secure payment gateways.
Yes! We partner with Klarna and Afterpay to offer flexible payment plans. You can split your purchase into 4 interest-free installments at checkout. Terms and conditions apply.
Click the user icon in the top navigation and select "Register." You can sign up with your email address or through your Google or Facebook account. Creating an account lets you track orders, save wishlists, and checkout faster.
Click "Login" and then "Forgot Password." Enter your registered email address, and we'll send you a password reset link. The link expires after 24 hours for security reasons.
Each product page includes a detailed size guide with measurements. We recommend measuring yourself and comparing with our size chart. If you're between sizes, we generally suggest sizing up for a more comfortable fit.
100% guaranteed. We source directly from brands and authorized distributors. Every item comes with authenticity verification. If you ever receive a product you believe isn't authentic, contact us for an immediate full refund.
Care instructions are included on each product's label and listed on the product page under "Care & Maintenance." Generally, we recommend washing in cold water, avoiding bleach, and hanging or laying flat to dry for the best results.
Still Have Questions?
Our support team is available Monday to Friday, 9AM - 8PM EST.
